If you're suffering a sense of deja-vu it's simply that I also just posted this to the RISG New Technologies blog ......
At the recent ALA Midwinter conference there were two innovative presentations exploring approaches to improving reference service for our users: building a better search engine using the knowledge of reference librarians, and building a multilingual, multinational reference service, followed by a Q&A session.
Take a look, the streaming video can be a bit a hesitant in places but the ideas being explored here are exciting, innovative, and possible.
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